Customer Service

If you have any enquiries with existing orders, potential orders or products in general please call us on our main office number.

While we do indeed have our individually unique fields of expertees in which the other tends not to get involved with (e.g. finance/accounts, I.T. shipping from shop stock etc), common day-to-day business enquiries such as deliveries, lead-times, stock availabillity, payment issues, web-orders, product enquiries, invoice copies and so-on are a simple matter of speaking to whoever picks up the phone on our main telephone number(s), and should one of us not be able to give an immediate answer we will certainly be able to get an answer following a quick call or e-mail to the more informed person.

As mentioned elsewhere, to avoid Telesales marketing calls we operate an automated telephone blacklist which also includes blocking "caller ID witheld" numbers and most non-geographic numbers. If you can't get through by phone please use the contact form and we'll call you back As Soon As Possible.

Our Telephone number is +44 117 911 8139 if calling from outside the UK or (01179 118139) and although we have 3 lines coming into the shop/office we might not be free to take your call but please be assured that your call is important to us and we'll get back to you as soon as possible.