NOTE: Please be aware that we are currently "live-load" testing this server and website framework including server security and other critical features with a default product database and directory. For all gym and fitness equipment please refer to our parent site GymRat UK Gym Equipment for all your commercial and home gym and fitness requirements.
GymRats UK Security
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL) and PGP encryption, to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that general email is not encrypted and is not considered to be a secure means of transmitting credit card information however we are happy to take payment by phone and enter your payment details directly into our shop terminal if you would prefer.
The Information We Collect
Generally you may browse the GymRats UK website without providing any personally identifiable information however, we may ask you to provide personally identifiable information at various times and places on this website. In some cases if you choose not to provide us with the requested information you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We will NEVER send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided without your express consent via the opt-in section within your account or your opted-in subscription to any mailing list we may put in place or activate specifically for such purposes.
- We will contact you by email or phone only as part of any existing orders or enquiry, or where you have requested notification of the return of a specific product or range. This is our absolute and guaranteed promise. We will NEVER send you unsolicited communications, not now, not ever so please don't use throw-away e-mails that don't get checked; far too many customers have had their orders cancelled or missed out on low stock by using Hotmail e-mail accounts and losing our repeated requests by action of their Hotmail junk filter.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others With Whom We Share Your Information.
The GymRatZ Group: All of the above information that we collect, as described above, may be shared among all GymRats UK entities although in straight talking terms it's as simple as saying "Pete & Deb" the two business persons that form the GymRatZ partnership and with whom all trading activities and liabillities are bound, oh and the accountant that has a copy of our accounts database every year purely for fulfilling our accounting obligations.
Service Providers: No, we don't work with any outside companies to handle data or process e-mails, marketing or anything else for that matter so this section from the templated document is a bit redundant really as it originally rattled on about data processing, marketing, e-mail campaigns etc, all of which we would do in-house if we even had time, which we don't so it's not relevant and ensures your details are kept unquestionably confidential and private.
Other Companies: Again, as per the above paragraph, we don't pass your details on to any company for any action or purpose other than those essential to the fulfillment of your order from store to door as is your implied consent by action of ordering products or services from GymRats UK store or site.
GymRats UK specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.
Compliance (and co-operation) with Law: We may provide access to information when legally required to do so, to cooperate with police and International investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
GymRats UK may at some time in the future partner with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may (although highly unlikely) also use GymRats UK cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.
Your Choices Regarding Use Of The Information We Collect
You have several choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at the Gymrats UK or Private Sales stores and wish to be removed from the list of customers that HAVE REQUESTED to receive direct mail or telemarketing calls (not that we've ever had the time or inclination to do either of these but we'll keep this paragraph here just incase...), please either call 01179 118139 or e-mail us or use the website contact form and state one of the following:
- "NO MAIL OFFERS" (if you don't want to receive offers by mail);
- "NO PHONE OFFERS" (if you don't want to receive offers by phone);
- "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
In all honesty though, we set up an e-mailing list 20 years ago which was more of a news-letter than anything and we managed around 5 or 6 mailings and gave up due to being too busy to continue so high-pressure sales driven marketing just isn't going to happen but if you want to twiddle your fingers waiting then simply opt-in from your account and who knows, you may catch an unbeatable bargain!
GDPR Compliance Statement
The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective from May 25 2018.
The GDPR imposes new obligations on organisations that control or process personal data and introduces new rights and protections for EU citizens.
We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of all relevant Data Protection Legislation, including GDPR, ensuring all personal data is handled in line with the principles outlined in the regulation that state:
Personal data shall be:
- Processed lawfully, fairly and in a transparent manner in relation to the data subject
- Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
- Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
- Accurate and, where necessary, kept up to date
- Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed
- Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures
GymRats UK respect our customers rights to data privacy and protection and as such we have revised our internal policies, procedures, working practices in order to meet the requirements of the GDPR.
We place a high priority on protecting and managing data in accordance with accepted standards and indeed helping our customers utilise our products and services to the same end.
GymRats UK are committed to compliance with the GDPR as both a processor and controller of personal data and have established working protocols to ensure our GDPR obligations and compliance are continually monitored and met.
If you have any further questions please call our shop number 01179 118139 speak to your account manager or contact us on the contact form within this site.
Cookies, Web Beacons, and How We Use Them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
List of cookies we collect
The table below lists the cookies we collect and the information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Allows pages to be displayed more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CUSTOMER||An encrypted version of your customer id.|
|CUSTOMER_AUTH||An indicator if you are signed into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores your Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag that, indicates whether caching is on or off.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The last product you looked at.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|RECENTLYCOMPARED||The items you recently compared.|
|STF||Information on products you emailed to friends.|
|STORE||The store view or language you have selected.|
|USER_ALLOWED_SAVE_COOKIE||Indicates whether a customer authorized cookies.|
|VIEWED_PRODUCT_IDS||The products that you recently looked at.|
|WISHLIST||An encrypted list of products added to your wish list.|
|WISHLIST_CNT||The number of items in your wish list.|
Online Account Registration
To make online shopping faster and easier, you may register on the Luma website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from GymRats UK or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.