Shipping & Delivery
GymRats UK Delivery
We hope you love shopping with GymRats UK. Please read the following information with regards to shipping and delivery of goods but if you have any queries don't hesitate to Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
As our range of services vary widely, delivery times and methods depend on what products are ordered. The details below outline the majority of cases but we will always confirm details on receipt of order or you can phone us for more product specific delivery.
Delivery costs - We're still looking at how delivery costs will integrate into this GymRats UK website as our original GymRatZ UK site was custom coded giving us a unique flexibillity to shipping charges. While we'll try and ensure most requirements are met by default there will always be certain products and locations that require surcharges to be added e.g. non-mainland UK, Central London, Highlands and Islands that don't form part of a regular haulier/carrier route but we'll let you know if additional charges need to be added and we'll append any additions to your order and request written (e-mail) acceptance of charges BEFORE processing payments.
Delivery Locations - At time of writing and due to the ever increasing costs of International delivery we won't be shipping directly to non-UK destinations but, what has worked well for ourselves and our International customers over the last 20+ years is us sending items to a customers appointed shipping agent in the UK and the outbound onward step of the journey being contracted between customer and their UK shipping company. In such situations, providing proof of despatch of goods out of the UK within 3 months of purchase means goods can be supplied as Zero VAT rated. For full details please see UK Goverment Website regarding VAT on exported and Ex-Works goods
Gym Equipment and Fitness Equipment (larger items) not sent direct will typically go by 1 man, 2 man or pallet delivery and our usual quoted times are 7 to 10 working days though depending on seasonal variations and manufacturers stock levels this can often be much quicker and very occasionally longer but we will always inform you either way. Please also note most carriers will provide a kerbside (ground floor) delivery, as such items will be expected to be received and accepted as such. The Exception to this rule is with some ForceUSA Gym Equipment items for which we may offer a 2 man delivery service into the room of your choice with certain restrictions such as a maximum of 1 single flight or stairs. (An alternative room will have to be chosen if dimensions of equipment and access constraints make your preferred choice not possible)
Pallet Deliveries (Small Items): Where items are too heavy to go by regular carrier (UPS, DPD, Royal Mail Parcels etc) they will be sent on a pallet. Please be aware that a pallet delivery, as detailed above, is contractually a "kerbside delivery/drop" and although the drivers should be equipped with a tail-lift lorry and a pallet trolley anything further than kerbside is down to driver discretion and more importantly access. A pallet trolley will ONLY go over flat, hard, well paved surfaces. Gravel and up-hill inclines are a no-go zone and will require the recipient to un-pack and carry the goods from roadside into property. Once the customer has signed for the goods they become the customers liabillity. Drivers will typically take a picture of the delivered pallet to show contents and delivered state before leaving so we'd advise doing the same if you feel the pallet has arrived in a compromised state.
Pallet deliveries (Large Items): Large items such as our full commercial GymRatZ Gym Equipment are typically delivered on bigger lorries which have greater restrictions on access to roads, lanes and domestic properties. The items quite often can't be removed from the lorry via the tail-lift due to height, length or size in general and may require a degree of stripping down on the back of the lorry and hand-balling into your property. Many items even when stripped down can be heavy and require several people to carry. There are a number of options to get around these limitations but by far the eaiest and less fraught with trauma (for all of us) is to pay for installation. Often a very small price to pay in the long-run to have our install team collect the items from our factory and bring them directly to you in a more appropriately sized vehicle. Please see our Istallations page for further details.